Job Description
Join New York's premier customer service team at Metropolitan Solutions Group! We're seeking dedicated full-time professionals to deliver exceptional client experiences in our dynamic downtown headquarters. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in the heart of Manhattan.
Why Choose Us?
- Industry-leading training programs
- Comprehensive health and retirement benefits
- Walk-in interview opportunities available
- Modern collaborative workspace
Perfect for career-driven individuals seeking stability and growth in one of America's most exciting job markets. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including response time and resolution rate
- Identify opportunities for process improvements
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce/HubSpot)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution expertise
- Available for flexible shifts including weekends