Job Description
Join MetroHire Solutions in Philadelphia and build your career with full-time opportunities offering competitive benefits and growth potential!
We're seeking motivated Customer Service Specialists to join our dynamic team. This full-time position includes comprehensive training, health benefits, and opportunities for advancement. Located in the heart of Philadelphia, our modern office features collaborative workspaces and a supportive culture.
Why Work With Us?
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (e.g., resolution time, CSAT scores)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Excellent verbal/written communication skills
- Must be authorized to work in the United States