Job Description
Join our dynamic team at Coastal Solutions Group and start your career immediately! We're seeking enthusiastic Customer Service Associates to deliver exceptional experiences to our clients in Virginia Beach. This full-time position offers competitive pay, flexible scheduling, and rapid onboarding. Perfect for career changers or those seeking immediate employment opportunities. Join us in shaping the future of customer service excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics and quality standards
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Flexible schedule availability including weekends
- Positive attitude and team-oriented mindset
- Immediate availability to start