Job Description
Start your career TODAY with Fresno Community Services! We're seeking motivated individuals for immediate hire Customer Service Representative positions in Fresno, CA. No experience necessary – we provide comprehensive training. Join our dynamic team serving Central Valley residents and enjoy competitive pay, benefits, and growth opportunities.
Why Join Us?
- Same-week start available
- Health/dental/vision benefits
- 401(k) with company match
- Paid time off
- Career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process applications and account modifications accurately
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system
- Meet performance metrics (handle time, CSAT)
- Collaborate with cross-functional teams
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows, MS Office)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Customer-focused mindset
- Reliable transportation to Fresno office
- Flexible availability (weekends/shifts required)
- Background check required