Job Description
Join our dynamic team at Denver Tech Solutions Inc. as an Immediate Hire Customer Service Representative! We're expanding rapidly and need passionate individuals to join us right away. Enjoy a competitive salary, comprehensive benefits package, and the opportunity to grow your career in Denver's thriving tech scene. No experience required – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot problems efficiently
- Document all interactions in our CRM system accurately
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Maintain positive customer satisfaction scores above 95%
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills and empathy for customer needs
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and typing proficiency (35+ WPM)
- Positive attitude and willingness to learn new technologies
- Availability for flexible shifts including evenings and weekends
- Valid US work authorization and reliable transportation