Job Description
Join our dynamic team at Metro Solutions Inc. and become an essential part of our customer experience revolution! We're seeking passionate individuals to join our Dallas headquarters immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of downtown. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Collaborate with team members to resolve escalated cases
- Maintain detailed records in CRM systems
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (English fluency required)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Must be available for onboarding within 48 hours
- Valid Texas ID for background check