Job Description
Join our dynamic team at Nexus Solutions Group and launch your career in customer service! We're seeking passionate individuals to join our San Jose headquarters immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers or those seeking immediate employment.
Why Work With Us?
- Competitive hourly wages with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Free parking and transit subsidies
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and teamwork mindset
- Flexibility to work occasional weekends
- Must pass background check and drug screen