Job Description
Join our dynamic team at Denver Support Solutions and become part of Colorado's premier customer service provider! We're seeking motivated individuals for immediate full-time roles in our downtown Denver office. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training! Apply now and start your career journey in the heart of Denver.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships throughout the resolution process
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills and empathy
- Basic computer proficiency with ability to learn new software
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Authorization to work in the United States