Job Description
Join CityLink Solutions and become part of Jacksonville's fastest-growing customer service team! We're urgently hiring motivated individuals to deliver exceptional client experiences in a dynamic, supportive environment. No prior experience required – we provide comprehensive training to launch your career immediately. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding Florida operations. Perfect for career changers and recent graduates seeking immediate employment in Jacksonville's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries, complaints, and technical support issues
- Document interactions accurately in CRM system with attention to detail
- Collaborate with team members to maintain service excellence standards
- Meet daily performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Valid Florida driver's license (for occasional client visits)