Job Description
Are you looking for local jobs near me with immediate hiring opportunities? Join the Empire State Support Solutions team and become a vital part of our community-driven service mission.
We are currently seeking a highly motivated Customer Service Representative to join our dynamic team in New York City. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you to launch or advance your career.
Why You’ll Love Working Here:
- Immediate Hire: Start your new career within two weeks.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Local Focus: Be part of a company that values local talent and community growth.
- Modern Benefits: Health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally while maintaining a positive brand image.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery and process improvements.
- Identify upselling and cross-selling opportunities to meet departmental revenue goals.
- Stay updated on product knowledge and service updates to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Business or Communications preferred.
- Proven experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills with an emphasis on clarity and empathy.
- Ability to multitask effectively in a busy, high-pressure environment.
- Proficiency with computer systems and CRM software is highly desirable.
- Must be authorized to work in the United States.