Job Description
Join our dynamic team in Washington DC with immediate hiring! Capital Connect Solutions is seeking a motivated Customer Service Specialist to deliver exceptional client experiences. This full-time position offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and possess strong communication skills, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and technical issues with efficiency and empathy
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Train on proprietary systems during first week of employment
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening