Job Description
Join our dynamic team at Nexus Solutions Group in Manhattan and kickstart your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid growth in one of New York's most innovative companies.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics for resolution times and satisfaction scores
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to multitask in high-pressure environments
- Quick learner with problem-solving aptitude
- Valid work authorization and ability to start within 48 hours