Job Description
Join Jacksonville's fastest-growing customer service team! We're hiring immediately for motivated individuals to deliver exceptional client experiences. Our Jacksonville-based company offers rapid onboarding, competitive pay, and career advancement opportunities. Enjoy our modern downtown office with flexible scheduling and comprehensive benefits package. Perfect for career changers or experienced professionals seeking immediate employment in Northeast Florida.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Passion for helping customers and representing Jacksonville values