Job Description
Join our dynamic team in Chicago and start your career immediately! Urban Enterprises Inc. is seeking a dedicated Customer Service Specialist to join our downtown headquarters. This is a rare opportunity for immediate employment with full benefits and growth potential. We value proactive problem-solvers who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. If you're ready to launch your professional journey without delay, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with exceptional efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-departmental teams to escalate complex cases
- Continuously update product knowledge to provide accurate solutions
- Meet/exceed customer satisfaction and resolution time targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a B2C environment
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Chicago residency required for immediate onboarding