Job Description
Join our dynamic Austin team as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and rapid onboarding. Perfect for local job seekers looking for immediate opportunities in Austin's thriving tech hub. Apply today and start your career journey tomorrow!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM tools
- Collaborate with cross-functional teams to improve service workflows
- Document interactions and maintain accurate customer records
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US immediately