Job Description
Join our dynamic team at MetroConnect Solutions and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our clients in Boston and New York. This is your chance to launch a rewarding career in a fast-paced, supportive environment where your contributions matter.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% resolution rate
- Update CRM systems with accurate customer interaction data and issue documentation
- Collaborate with technical teams to resolve complex account and service issues
- Proactively identify upsell opportunities based on customer needs analysis
- Maintain comprehensive knowledge of product offerings and service protocols
- Contribute to team performance metrics including CSAT scores and response times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to thrive in fast-paced, metrics-driven settings
- Strong problem-solving abilities with customer-first mindset
- Flexibility to work rotating weekends and holidays