Job Description
Join MetroPro Solutions as an Immediate Hire Customer Service Specialist in Oklahoma City! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing operations. This full-time role offers competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for career changers or those seeking stable local employment with immediate start dates.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently while maintaining high satisfaction rates
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex client needs
- Contribute to process improvement initiatives
- Meet monthly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude with resilience under pressure
- Local Oklahoma City residency required