Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Raleigh, NC. Enjoy flexible scheduling, competitive pay, and a collaborative work environment where your contributions make a real impact. Perfect for students, career changers, or anyone seeking work-life balance.
Our ideal candidates thrive in fast-paced settings and possess excellent communication skills. Training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using CRM systems
- Process orders and update client information accurately
- Collaborate with team members to ensure seamless service delivery
- Document all interactions and maintain detailed case records
- Identify upsell opportunities for product/service enhancements
- Adhere to company protocols and quality standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Positive attitude with a customer-first mindset