Job Description
Join our dynamic team and launch your career immediately! Express Employment Professionals is seeking Customer Service Specialists for immediate hire positions in Seattle. Walk-in interviews are held daily – no appointment needed! This role offers competitive pay, flexible scheduling, and potential for permanent placement.
As a key frontline representative, you'll deliver exceptional service to diverse clients while building valuable professional skills. We provide comprehensive training and a supportive environment where your growth is prioritized. If you're ready to start earning immediately and develop your career, this is your opportunity!
Benefits Include:
- Daily walk-in interviews (Mon-Fri 9AM-4PM)
- Competitive hourly pay + performance bonuses
- Free parking and transit reimbursement
- Professional development programs
- Health benefits for long-term roles
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and product inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer problems
- Meet performance metrics for call handling time and resolution rates
- Identify upsell opportunities based on customer needs
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficient with Microsoft Office Suite and CRM platforms
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed