Job Description
Join Urban Staffing Solutions for an immediate customer service opportunity in the heart of Chicago! We're seeking passionate individuals to represent top-tier brands in our dynamic downtown office. This full-time position offers competitive pay, comprehensive benefits, and same-day interview availability. No experience required – we provide paid training! Perfect for career changers or recent graduates looking to launch their professional journey. Walk-ins welcome Monday-Friday, 9 AM-4 PM.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Update customer records in CRM systems with 100% accuracy
- Meet daily performance metrics for call quality and resolution rates
- Collaborate with cross-functional teams to enhance service delivery
- Participate in weekly training sessions to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience (1+ years preferred)
- Valid government-issued ID for background check