Job Description
Join our dynamic team in Denver, CO for an immediate hire opportunity! Denver Tech Solutions is seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This is your chance to launch or advance your career with a forward-thinking company offering competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start working as early as next week!
Responsibilities
- Handle high-volume inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed performance metrics including call quality and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to stay updated on product knowledge
- Support digital customer service channels including email and live chat
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to navigate multiple systems simultaneously while maintaining composure
- High school diploma or equivalent; associate's degree preferred
- Available for flexible scheduling including weekends/holidays
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening