Job Description
Join our dynamic team in Los Angeles with an immediate start! Metro Solutions Inc. is seeking a passionate Customer Service Specialist to deliver exceptional support to our growing client base. This temporary role offers competitive pay, flexible scheduling, and potential for long-term placement. Enjoy working in a modern downtown LA office with collaborative teams and growth opportunities.
We're looking for energetic individuals who thrive in fast-paced environments and want to make an immediate impact. No experience necessary – full training provided!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics for resolution times
- Participate in weekly product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency and typing speed of 40+ WPM
- Strong problem-solving and active listening skills
- Ability to work rotating shifts including weekends
- Positive attitude under pressure and multitasking ability
- Clear communication in English (bilingual Spanish a plus)
- Must pass background check and drug screening