Job Description
Are you eager to kickstart your career in the vibrant city of Chicago? Chicago Growth Solutions is seeking dedicated individuals for our Customer Service team. We pride ourselves on being a top employer in the region, offering a supportive environment for those ready to learn and grow.
Whether you are transitioning from school or looking for a fresh start, we provide comprehensive training and a clear path for advancement. Join us and become part of a team that values your potential.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in resolving issues and answering questions regarding our products and services.
- Maintain accurate and up-to-date customer records within the CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction and retention.
- Identify opportunities to upsell or cross-sell products to existing clients.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and home office setup for remote support (if applicable).
- No prior experience required; we provide paid training.