Job Description
Join MetroCorp Solutions as a Customer Service Specialist and make an immediate impact in New York's thriving business landscape. We're seeking passionate individuals to deliver exceptional client experiences while growing their careers in a supportive environment. Immediate openings available with competitive benefits and career advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with sales and technical teams to resolve complex issues
- Document interactions and maintain detailed CRM records
- Identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Valid authorization to work in the United States
- Flexible availability including evenings/weekends if needed