Job Description
Join MetroConnect Solutions as an immediate hire Customer Service Specialist in Washington DC! We're seeking dynamic professionals to deliver exceptional client experiences in our fast-paced tech environment. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. Perfect for candidates ready to hit the ground running in a mission-driven organization.
Why Apply?
• Same-week start available
• Career advancement opportunities
• Modern downtown workspace
• Health/dental/vision benefits
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge base tools
- Collaborate with IT and sales teams for complex problem escalation
- Document interactions and maintain accurate client records
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Participate in weekly training on new products/services
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Strong conflict resolution and communication skills
- Ability to work rotating shifts (including weekends)
- High school diploma or equivalent
- Passion for technology and client advocacy
- Background check and drug test required