Job Description
Join our dynamic team at TechCorp Industries, where innovation meets opportunity! We're seeking motivated Tech Support Specialists to join our Kansas City headquarters. As a leader in cloud solutions, we offer competitive compensation, cutting-edge projects, and a collaborative work environment. Walk-in interviews are held daily at our downtown location – no appointments necessary! Perfect for candidates ready to start immediately.
Responsibilities
- Provide Tier 2 technical support for enterprise clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document cases in CRM system and maintain SLA compliance
- Collaborate with engineering team to escalate complex technical challenges
- Train end-users on new system implementations and best practices
- Monitor ticket queues and prioritize critical incidents
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network connectivity issues
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends
- Experience with ticketing systems like ServiceNow or Jira