Job Description
Join Jacksonville Innovations Group and become part of our vibrant local team! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for Jacksonville residents. As a cornerstone of our community-focused operations, you'll help shape how we serve our neighbors while advancing your career in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and the satisfaction of making a direct impact in your local community. Apply now to join our growing team!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and professionalism
- Manage customer accounts and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to address service gaps and improve processes
- Process transactions and ensure compliance with company policies
- Identify opportunities to enhance customer satisfaction and retention
- Participate in training programs to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local business setting
- Strong communication skills with ability to adapt to diverse customer needs
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment while maintaining attention to detail
- Valid driver's license and reliable transportation (for occasional field visits)