Job Description
Are you looking for Night Shift jobs in Charlotte, NC? Join a leading operations team dedicated to excellence and customer satisfaction. We are currently hiring a Night Shift Customer Service Representative to ensure our clients receive top-tier support during evening hours.
At Charlotte Night Operations, we value reliability, patience, and a positive attitude. This is an excellent opportunity for individuals who want to work in a stable, quiet environment while making a significant impact. We offer a comprehensive benefits package including health insurance, paid time off, and growth opportunities.
Why Work With Us?
- Competitive pay rate ($18.00 - $22.00/hr)
- No experience necessary – we provide training.
- Work in a quiet, professional atmosphere.
- Shift hours: 10:00 PM - 7:00 AM.
Responsibilities
- Handle incoming customer inquiries via phone and email during night shifts.
- Resolve customer issues and complaints with patience and efficiency.
- Log all customer interactions and transactions accurately into the CRM system.
- Collaborate with day-shift supervisors to ensure seamless workflow transitions.
- Adhere to all company policies, procedures, and safety regulations.
- Maintain a high level of professionalism and product knowledge at all times.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills are required.
- Strong verbal communication and active listening skills.
- Ability to work independently with minimal supervision.
- Must be available to work nights, weekends, and holidays as scheduled.