Job Description
Welcome to Apex Logistics Solutions, where we redefine excellence in supply chain management and customer care. We are currently seeking a dedicated and resilient Night Shift Customer Service Representative to join our elite team in Queens, New York. If you thrive in a fast-paced environment and are looking for a stable career with premium benefits, we want to hear from you.
As a key member of our night operations, you will play a pivotal role in ensuring our clients receive world-class support during off-peak hours. We offer a competitive salary, comprehensive health benefits, and a clear pathway for professional advancement within our organization.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Full Benefits Package: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Dedicated internal training and promotion programs.
- Modern Facility: State-of-the-art office and warehouse in a prime New York location.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve complex customer issues and complaints with patience, empathy, and efficiency to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately within the company CRM system.
- Collaborate closely with the warehouse and logistics departments to provide real-time delivery updates and address shipping discrepancies.
- Maintain strict adherence to all company policies, safety protocols, and compliance regulations (OSHA).
- Document all customer interactions and update account records to ensure data integrity.
- Assist in training junior staff members and provide feedback on operational workflows.
Qualifications
- High School Diploma or GED is required; Associate’s degree or equivalent experience is preferred.
- Minimum of 1-2 years of experience in customer service, call center operations, or logistics support.
- Proven ability to work rotating night shifts (10:00 PM – 6:00 AM) on a consistent basis.
- Strong proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills with a focus on professional tone.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Valid driver’s license and reliable transportation are required.