Job Description
We are seeking a dedicated and detail-oriented Night Shift Customer Support Representative to join our dynamic team in Phoenix, Arizona. If you are looking for a stable career with a focus on work-life balance, this is the perfect opportunity for you. You will be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism during our peak hours.
At Apex Support Solutions, we pride ourselves on our premium service culture and employee growth. As a night shift team member, you will enjoy a quiet, focused work environment and the satisfaction of helping customers solve their problems while the rest of the world sleeps.
Why Join Us?
- Immediate Start: We hire fast to fill our night shift roster.
- Premium Pay: Competitive hourly rate with performance bonuses.
- Stable Environment: Long-term career opportunities in a growing industry.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat during night shift hours.
- Resolve complex customer issues and troubleshoot technical problems with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure continuity of support and information transfer.
- Adhere to all company policies, quality standards, and compliance regulations.
- Maintain a professional and positive demeanor in a 24/7 operational environment.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience in a call center or tech support environment.
- Strong computer literacy and typing skills (40+ WPM).
- Ability to work a rotating night shift schedule (e.g., 6:00 PM - 6:00 AM).
- Excellent verbal communication and active listening skills.