Job Description
Are you looking for a rewarding career with flexible hours? Apex Solutions Inc. is currently seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in New York, NY. We pride ourselves on delivering exceptional service 24/7, and we need someone like you to help us maintain our high standards during the evening hours.
As a Night Shift Specialist, you will be the first point of contact for our clients, ensuring their needs are met efficiently and professionally. We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment that values your contribution.
Why Join Us?
- Competitive Pay: Earn between $22 - $28 per hour.
- Flexible Schedule: Enjoy your days off during peak hours.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer records and database information in real-time.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 40 WPM.