Job Description
Are you a tech-savvy night owl looking for a rewarding career opportunity? Apex Tech Solutions is currently seeking a dedicated Night Shift IT Support Specialist to join our elite team in Mesa, Arizona. We pride ourselves on providing top-tier technical support to our clients around the clock. If you have a passion for problem-solving and want to work in a modern, high-conversion environment, this is the perfect role for you.
As a Night Shift Specialist, you will be the first point of contact for technical escalations, ensuring our clients experience zero downtime. We offer a competitive salary, comprehensive benefits, and a culture that values your hard work.
As a Night Shift Specialist, you will be the first point of contact for technical escalations, ensuring our clients experience zero downtime. We offer a competitive salary, comprehensive benefits, and a culture that values your hard work.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during the night shift.
- Monitor system performance and troubleshoot critical incidents to ensure 24/7 availability.
- Manage and prioritize incoming helpdesk tickets with a focus on speed and accuracy.
- Document all technical resolutions and maintain up-to-date knowledge bases.
- Collaborate with the day-shift team to hand over complex issues seamlessly.
- Perform routine security patches and system backups to maintain data integrity.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical field.
- Strong working knowledge of Windows, Linux, and Active Directory.
- Must be available to work a rotating night shift schedule (10:00 PM - 6:00 AM).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Relevant IT certifications (CompTIA A+, Network+) are a plus.