Job Description
We are seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in Austin, Texas. This is an immediate start position for a motivated individual who thrives in a fast-paced environment and can deliver exceptional technical support during non-standard hours. We offer a competitive shift differential, flexible scheduling, and a collaborative culture.
Why Join Us?
- Immediate start available.
- Competitive pay ($18.00 - $25.00/hour) with shift differential.
- Comprehensive benefits package (Health, Dental, Vision).
- Career growth opportunities within the organization.
Responsibilities
- Monitor and maintain IT infrastructure systems during the overnight shift to ensure 99.9% uptime.
- Respond to and resolve incoming technical support tickets via phone, email, and ticketing systems.
- Perform routine system backups, patch management, and security updates.
- Collaborate with the day shift team to ensure seamless handover of ongoing issues and projects.
- Conduct hardware and software troubleshooting for end-users in the office.
- Maintain accurate documentation of all support incidents and resolutions.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
- Excellent verbal and written communication skills.
- Familiarity with remote desktop tools and ticketing software (e.g., Jira, ServiceNow).