Job Description
We are seeking a dedicated Night Shift IT Support Specialist to join our elite team in San Francisco. If you thrive in a 24/7 operational environment and are looking for a role where you can start immediately, we want to hear from you. You will be the technical guardian of our infrastructure during off-hours, ensuring business continuity and top-tier user support.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Pay: $26 - $42/hour based on experience.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
Responsibilities
- Provide Tier 2 technical support for employees via phone and remote desktop during the night shift.
- Monitor system alerts and perform proactive maintenance to prevent downtime.
- Triage and resolve critical IT incidents and service tickets with urgency.
- Manage password resets, account access, and hardware/software deployment.
- Document all incidents and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the Day Shift team to hand over critical issues and ensure seamless transitions.
Qualifications
- 2+ years of experience in IT Support, Helpdesk, or Network Administration.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with network troubleshooting, VPNs, and remote connectivity tools.
- Ability to work independently and maintain high productivity during night hours.
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Reliable transportation for occasional on-site visits.