Job Description
Are you looking for a rewarding career in Illinois without prior experience? Horizon Solutions is currently seeking enthusiastic and motivated individuals to join our growing team as Customer Service Representatives. We offer comprehensive training, a supportive work environment, and a clear path for professional advancement. If you possess a positive attitude and a strong desire to learn, we want to hear from you.
As a key member of our support team, you will be the face of our company, ensuring our clients receive the exceptional service they deserve. This is a fantastic opportunity to launch your professional journey with a stable and respected organization.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and account updates accurately.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Maintain detailed and up-to-date customer records in our CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to company policies and quality standards at all times.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- Must be at least 18 years of age.
- Strong communication and interpersonal skills.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is required.
- Must be available to work flexible shifts, including evenings and weekends.