Job Description
Join Columbus's favorite coffee community as a Part-Time Customer Experience Specialist at Urban Brew Coffee Co.! We're seeking passionate individuals to create memorable moments for our customers while serving premium handcrafted beverages. This flexible role is perfect for students, creatives, and multitaskers seeking 20-25 hours/week with weekday and weekend availability. Enjoy competitive pay, free beverages, and a vibrant downtown Columbus atmosphere where your personality shines.
Responsibilities
- Deliver exceptional customer service through personalized beverage recommendations and order accuracy
- Operate espresso machines and brewing equipment with precision and efficiency
- Manage POS transactions, cash handling, and daily reconciliation
- Maintain pristine store cleanliness and organized inventory stations
- Engage with customers to build loyalty and promote new menu items
- Collaborate with team during peak hours to ensure smooth operations
- Participate in sensory training and product knowledge workshops
Qualifications
- 6+ months customer service or food service experience preferred
- Basic math proficiency for cash handling and inventory management
- Flexible availability including mornings, evenings, and weekends
- Ability to stand/walk for extended periods and lift 25 lbs
- Positive attitude with strong communication skills
- Food safety certification (or willingness to obtain)
- Attention to detail in order preparation and cleanliness