Job Description
Welcome to Pinnacle Local Solutions, where we are looking for dedicated individuals to join our dynamic team in Jacksonville, NC. We specialize in providing top-tier support for local businesses and are seeking a reliable Part-Time Customer Service Associate to help us maintain our high standards of excellence.
In this role, you will have the opportunity to work flexible hours while building a rewarding career in a supportive environment. If you are a self-motivated professional with a passion for helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Manage and update customer databases with accurate and current information.
- Assist with appointment scheduling and calendar management for the local branch.
- Resolve customer complaints and issues with empathy and efficiency.
- Collaborate with team members to ensure seamless service delivery.
- Perform light administrative duties including filing and data entry.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service or administrative support is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Reliable transportation is required.