Job Description
Join our vibrant team at Albuquerque Community Services as a Part-Time Customer Service Representative! We're seeking energetic individuals to deliver exceptional support to our diverse clientele. This flexible role offers immediate start and competitive compensation in the heart of Albuquerque. Perfect for students or professionals seeking work-life balance. Enjoy a supportive environment with growth opportunities and training provided.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer records in CRM systems
- Collaborate with team members to improve service protocols
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Valid New Mexico ID and reliable transportation