Job Description
We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Pittsburgh, PA. In this role, you will be the face of our brand, ensuring our clients receive top-tier support while enjoying a flexible schedule that fits your lifestyle.
At Pittsburgh Tech Solutions, we value our employees. Whether you are a student looking for experience or a professional seeking work-life balance, we offer a supportive environment where you can thrive.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the internal team to troubleshoot complex customer issues.
- Maintain a high level of product knowledge to provide accurate information.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Ensure all customer service standards and compliance policies are met.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in using computers and basic software applications.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a patient, empathetic demeanor.