Job Description
Sacramento Tech Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Sacramento, CA. If you are looking for flexible employment that offers a great work-life balance and a supportive environment, we want to hear from you.
In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We are looking for individuals who are passionate about problem-solving and delivering exceptional service.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay and performance bonuses.
- Opportunities for professional growth within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by clarifying the problem, determining the cause, and selecting the best solution.
- Process returns, exchanges, and refunds accurately and efficiently.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service, retail, or hospitality is highly desirable.
- Strong verbal and written communication skills.
- Proficient in using computers and Microsoft Office Suite.
- Ability to work evenings, weekends, and holidays as required.
- A friendly, patient, and proactive attitude towards customers.