Job Description
Are you a people person looking for a flexible schedule? TechFlow Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team in Philadelphia, PA. We pride ourselves on delivering exceptional support to our clients, and we need someone with a positive attitude and a drive to excel.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. Whether you are a student looking to gain experience or a professional seeking a work-life balance, we offer a dynamic environment where you can thrive.
Why Join Us?
- Flexible part-time hours.
- Competitive pay ($18 - $22/hr).
- Professional development opportunities.
- A supportive and inclusive team culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Provide feedback to management on common customer issues.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Reliable transportation (optional, depending on on-site requirements).