Job Description
Are you looking for flexible hours and a rewarding career? Apex Solutions Group is currently hiring motivated Part-Time Customer Service Representatives in Charlotte, NC. We are seeking dedicated individuals to join our local team and help us deliver exceptional service to our clients.
We offer a dynamic work environment where your contributions matter. If you are seeking local jobs near me, this is the perfect opportunity to grow professionally while enjoying a healthy work-life balance.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat in a professional and timely manner.
- Process transactions, answer billing questions, and resolve product or service issues efficiently.
- Collaborate with team members to identify trends and improve overall customer satisfaction scores.
- Maintain accurate records of customer interactions and account information in our CRM system.
- Stay updated on product knowledge and company policies to provide accurate information.
- Provide a friendly and welcoming atmosphere for every customer interaction.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in using computers and navigating web-based applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace are required for remote shifts.