Job Description
Welcome to Houston Connect Solutions, where we are dedicated to delivering excellence in customer care and operational efficiency. We are currently seeking a motivated and detail-oriented Part-Time Customer Service Representative to join our growing team in Houston, TX. This is an excellent opportunity for individuals looking for flexible work-life balance without compromising on professional growth.
As a key member of our support team, you will serve as the face of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on a dynamic work environment that values integrity, communication, and teamwork.
Responsibilities
- Manage Inquiries: Handle incoming customer calls, emails, and live chat messages with professionalism and empathy.
- Resolve Issues: Troubleshoot customer concerns and provide effective solutions to ensure high satisfaction rates.
- Data Entry: Accurately input customer information and order details into our CRM system (Salesforce).
- Process Transactions: Assist with processing returns, exchanges, and refunds according to company policies.
- Communication: Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Feedback: Gather customer feedback and report trends to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience (1+ years preferred, but training provided for motivated candidates).
- Skills: Proficient in Microsoft Office Suite and basic computer navigation.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work a flexible schedule, including weekends and holidays as needed.
- Problem Solving: Strong analytical skills with the ability to think critically and remain calm under pressure.