Job Description
Are you searching for part-time jobs in Louisville, KY that offer flexibility and professional growth? Apex Solutions Group is looking for a detail-oriented and friendly Customer Service Representative to join our local team. We value work-life balance and are committed to providing a supportive environment for our part-time staff.
In this role, you will be the face of our company, ensuring our clients receive top-tier support. Whether you are a student looking for evening shifts or a professional seeking a side hustle, this opportunity is designed to fit your lifestyle while boosting your resume.
Why Join Us?
- Flexible Scheduling: Choose shifts that work around your school or other commitments.
- Competitive Pay: Earn $15-$22/hour with opportunities for performance bonuses.
- Growth Potential: Pathways to full-time roles and career advancement within the company.
Don't miss your chance to be part of a thriving team in the heart of Kentucky. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer complaints and issues to ensure high satisfaction rates and retention.
- Accurately process orders, returns, and account updates using our CRM software.
- Collaborate with the sales and support teams to resolve complex customer scenarios.
- Maintain detailed and organized records of all customer interactions and transactions.
- Provide product information and educate customers on our services and features.
- Identify and escalate complex issues to the management team when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for qualified candidates.
- Strong verbal and written communication skills in English.
- Proficiency with basic computer applications and office software (Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- A positive attitude and a genuine willingness to help others succeed.
- Reliable internet connection is required for remote work options.