Job Description
We are seeking a dynamic Part-Time Customer Service Representative to join our growing team in New York, NY. In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a flexible schedule and a collaborative environment.
Join us to make a difference in our clients' lives while enjoying a work-life balance that suits your lifestyle.
Join us to make a difference in our clients' lives while enjoying a work-life balance that suits your lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve complex issues and escalate tickets when necessary.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the sales team to cross-sell products and services.
- Provide feedback on common customer concerns to management.
- Adhere to all company policies and procedures.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience is preferred but not required for the right candidate.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.