Job Description
Apex Tech Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in New York City. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a positive experience that fosters long-term loyalty.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on resolution.
- Assist customers with product information, billing inquiries, and technical support.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team members to identify trends and improve service protocols.
- Maintain a professional and positive demeanor during all customer interactions.
- Handle complaints and escalations with empathy and efficiency.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- Flexibility to work varying shifts, including weekends and holidays.