Job Description
Join our award-winning customer experience team at Frontier Communications! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional support to Colorado Springs residents. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement while making a tangible impact in your local community.
Enjoy a modern, collaborative work environment with competitive benefits including employee discounts, flexible scheduling, and recognition programs. Perfect for students, parents, or career changers seeking work-life balance without sacrificing professional growth.
Responsibilities
- Resolve customer inquiries regarding billing, service plans, and technical support via phone and digital channels
- Process payments and account modifications with precision using CRM systems
- Identify upsell opportunities to match customers with optimal service packages
- Document all interactions in compliance with company protocols and privacy regulations
- Collaborate with technical teams to resolve complex service issues
- Maintain detailed knowledge of current promotions and service offerings
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Strong proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal communication and active listening skills
- Ability to multitask and prioritize in high-pressure situations
- Flexibility to work evenings, weekends, and holidays as required
- Valid Colorado driver's license for occasional field visits