Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences while supporting our growing tech client base. Enjoy flexible scheduling, competitive compensation, and a modern workspace in the heart of Columbus. Perfect for students, career-changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with precision
- Collaborate with technical team for complex escalations
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Availability 20-25 hours/week (evenings/weekends optional)
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge