Job Description
Join Memphis Community Services as a Part-Time Customer Service Specialist and make a real impact in our vibrant city! We're seeking compassionate individuals to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, competitive pay, and a supportive team environment while building valuable skills. Perfect for students, career changers, or those seeking work-life balance. No nights or weekends required!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate records in our CRM system
- Collaborate with team members to optimize service workflows
- Assist with community outreach initiatives and local event coordination
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or retail experience
- Exceptional communication and conflict resolution abilities
- Proficiency with Microsoft Office and basic tech tools
- Strong organizational skills with attention to detail
- Valid Tennessee driver's license (for occasional off-site duties)
- Ability to work 20-25 hours weekly with flexible daytime availability