Job Description
Join our dynamic team at Detroit Community Services and make a real impact in your local community! We're seeking passionate individuals for part-time customer service roles where you'll directly support residents with essential services. Enjoy flexible scheduling, competitive pay, and the satisfaction of helping neighbors thrive. Perfect for students, parents, or anyone seeking meaningful part-time work in Detroit. Apply today and become part of Detroit's positive change!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with service inquiries, applications, and resource navigation
- Maintain accurate client records and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Conduct outreach to connect community members with available resources
- Participate in regular training sessions to enhance service skills
- Support community events and local engagement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or community support experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Valid Michigan driver's license (if local travel required)
- Pass background check and drug screening
- Fluency in English; bilingual Spanish a plus